Edinburgh Printmakers Ecommerce Terms and Conditions
All products displayed in this website are sold subject to our Terms and Conditions set out below. By placing an order, you agree to and accept these Terms and Conditions. Nothing mentioned in these Conditions affects your statutory rights.

In these Terms and Conditions, the words and expressions below have the following meanings:
‘Conditions’ means these terms and conditions.
‘Product(s)’ means any Edinburgh Printmakers products.
‘Service’ means any service supplied by Edinburgh Printmakers.
‘we’, ‘us’, ‘our’ means Edinburgh Printmakers.
‘Seller’ means Edinburgh Printmakers.
‘you’, ‘your’ means the customer.
‘Buyer’ means the customer.

The registered office of Edinburgh Printmakers is Castle Mills, 1 Dundee Street, Edinburgh, EH3 9FP

The Website is an official website of EDINBURGH PRINTMAKERS and the copyright and the database rights are owned by EDINBURGH PRINTMAKERS. The Website and all intellectual property rights (including but not limited to rights in the website as a database) in its text, design, graphics, and the selection, organisation and arrangement thereof, together with the EDINBURGH PRINTMAKERS trademark and all other trademarks, logos and trade names depicted on the website belong to EDINBURGH PRINTMAKERS


Limited Licence and Restrictions
You acknowledge and agree that the material and content contained on the Website is made available to you for your personal and non-commercial use and that you may only download such material and content for the purpose of using the Website to a single personal computer. Furthermore you acknowledge and agree that any other use of the material and content of the Website is strictly prohibited and you agree that it is strictly prohibited to (or to assist or facilitate any third party to) copy, reproduce, transmit, modify, publish, display, distribute, commercially exploit or create derivative works of material and/or content from the Website without our written permission and is a violation of our intellectual property rights.

Your order becomes binding as soon as we have accepted it. All orders are subject to availability.

You are responsible for checking and confirming that you are satisfied that all details and aspects of your order are correct and suitable for your requirements and specifications and delivery.

Basis of a Sale
All orders that you place on the Website will be subject to acceptance in accordance with these terms and conditions.

The following is required to create a contract between you and us:

You may order products from the Website by submitting a completed order form through the check out procedure. In doing so you offer to buy the goods at the prices indicated as well as any applicable delivery charges.

An order acknowledgement email will be sent to you detailing the products you have ordered. Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order by EDINBURGH PRINTMAKERS.

The acceptance of your order and the completion of the contract between you and us will take place on payment of the products unless we have notified you that we do not accept your order or you have cancelled it. If you have ordered custom or bespoke products the acceptance of your order and the completion of the contract between you and us will occur when you receive a confirmatory letter from us unless we have notified you that we do not accept your order or you have cancelled it. Once we have accepted your order and it is paid for in full it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by us will occur if the ordered product/s is out of stock or unavailable, if we identify a pricing or product description error or are unable to obtain authorisation for your payment.

We reserve the right to withdraw any products from this website at any time or remove or edit any information on our website. We will not be liable to you or any third party by reason of our withdrawing any product from our website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this website you must be over 18 years of age, register by providing your real name, phone number, email address, payment details and other requested information also provide a valid delivery address and a valid credit or debit card issued by a bank acceptable to us.
Please note that PO box numbers, hotels and temporary addresses are not permitted.

Click & Collect

For our local customers we offer a free Click & Collect service from our Castle Mills Studio.

Collection is currently available during opening hours, Tuesday-Sunday 10:00-18:00.


Packaging of Products

All our products are packaged by our specially trained sales team to ensure safe delivery. Medium and larger sized prints are rolled in a wide diameter tube, and smaller prints are wrapped between reinforced card.



We want you to be completely happy with your purchase. If for any reason you are not satisfied with your order you may return it to us within 28 days of receipt of delivery.

Items must be returned in their original condition and shipped in suitable protective packaging. Return postage charges are at the expense of the customer unless the item is faulty.

Please note that we are not liable for any loss or damage to returned items in transit and as such we recommend that you return items through a recorded delivery service. If returned items are lost or damaged in transit we reserve the right to deduct this from any refund payment due to you, the customer.


Faulty or Damaged Items

If you believe there is a fault with your item you should notify us immediately and a member of our sales team will investigate the damage. If a damaged work is returned to us without prior notice we cannot guarantee any refund until the damage has been investigated.

Where a genuine fault is found we will ask you to return the item to us. If we are unable to provide a suitable repair or replacement you will receive a full refund.

Due to the handmade nature of our prints slight colour variations may occur. Minor colour variations will not warrant the product to be classed as faulty.

Please note that we are not liable for any loss or damage to returned items in transit and as such we recommend that you return items through a recorded delivery service.


Contact Us

If you have any queries regarding online orders please contact info@edinburghprintmakers.co.uk. We will respond to enquiries as soon as possible.


Prices include VAT and exclude delivery charges unless otherwise stated.
All prices are correct at time of publishing but may change due to inadvertent administrative errors or circumstances beyond our control, such as any variations to the rate of VAT.


Payment Methods
You may pay using Visa, MasterCard, American Express, or Stripe. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. All card payments are processed for you by our credit card acquirers for a fee included in the cost of your purchase. We do not take additional fees for varying payment methods. If refunds are made they will be made in the method they were received.
We shall take all reasonable precautions to keep the details of your order and payment secure, except where we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

If you wish to pay by gift voucher, please contact us directly to arrange payment.


Website Content and Linked Sites
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was uploaded onto the system. Although we aim to keep the content as up to date and accurate as possible, however due to inadvertent clerical or administrative errors the information including product descriptions appearing on this website at any particular time may not always reflect the product exactly. Please note that in the event that an error is identified non-acceptance of an order by us may occur, subject to your statutory rights.
We make no representations about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a website and shall not be liable for any loss, damage or offence caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource.


Intellectual Property
You recognise and agree that all copyright, database rights, trademarks and all other intellectual property rights in all material and/or content of this website is owned by Edinburgh Printmakers or our licensors and shall remain at all times vested in us or our licensors as expressly authorized by us or our licensors.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Liability and Warranties
Nothing in the terms and conditions in any way limits our liability for death or personal injury caused by our negligence or by fraud.
We shall not be liable for any economic losses (including without limitation loss of profits, revenue, business, contracts, management time, data or anticipated savings) nor for any loss of goodwill or reputation nor for any indirect loss whether arising in contract or tort (including negligence) or pre-contractual or other representations (except for fraudulent or negligent misrepresentation) or otherwise even if advised of the probability of such damage or where it was foreseeable. Except in the event of death or personal injury, in no event shall our liability under these terms and conditions exceed the amount paid or payable by you for the products or goods. This does not affect your statutory rights as a consumer, nor does it affect your rights of cancellation.


Data Protection and Privacy

We will respect the privacy of your personal data, and will comply with all relevant and current data protection legislation. We will not disclose your personal data to anyone, unless required to do so by a court of competent jurisdiction.
If you wish to update or delete your personal information that has been specifically left on our mailing list, please contact us.
To proceed with your order, we have to process and store your data, and provide your data to third parties who are directly involved with your order, e.g. our couriers. By placing an order with us, you agree to your data being processed by Edinburgh Printmakers. We will not pass on your data to anyone outside or organization.


Security Policy
Our Payment Service Provider is Stripe, one of the largest providers globally for secure card payments. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. More information about shopping securely with Stripe can be found at https://stripe.com/docs/security/stripe.

The credit and debit cards we accept are listed on the Website at the time you place your order. Refunds will generally be made by means of a credit to your electronic payment account, to the card used for purchase.


Risk and Title
No order is binding on you or Edinburgh Printmakers until we have accepted it. All title and ownership to the ordered products will pass to you from the moment they are dispatched by us to the postal service, or to our carriers, or on payment in full by you of the price of the Goods and any delivery charge (if applicable); and risk will pass on delivery.
If any provision contained in these terms and conditions is considered by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other terms and conditions which shall remain in full force and effect.
You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party without our written consent. We reserve the right to transfer, assign or subcontract any of our rights or obligations under these terms and conditions or any related contract to any third party.


A failure by us to exercise or enforce any right conferred upon us by these terms and conditions shall not be deemed to be a waiver of such right or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.


Amendments to these Terms & Conditions
We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on the Website and it is your responsibility to read the terms and conditions on each occasion you use the Website and your continued use of the Website shall signify your acceptance to be bound by the latest terms and conditions.