Delivery and Returns

DELIVERY

 

**Last Christmas Posting Dates** 

The last day for placing an order with us to ensure delivery (within the UK) before Christmas is Monday 16th December. Orders placed after this point can be collected in-person from Edinburgh Printmakers until Sunday 22 December.

For international shipping, we follow the Royal Mail last posting dates for International Tracking and Signature Services which vary by country.

 

 

Orders placed before 2pm are normally dispatched the following working day. For example, an order placed on Wednesday before 2pm would be dispatched on Thursday. An order placed on Sunday before 2pm would be dispatched the following Wednesday.

 

All goods are shipped by recorded delivery with a courier. Items are fully insured during transit and require a signature on delivery.

 

UK

Tracked and Signed (1 to 3 days delivery aim)

£30

Europe, USA & Canada 

International Tracked and Signed (3 to 4 days delivery aim)**

£70

Worldwide

International Tracked and Signed (5 to 7 days delivery aim)**

£90

Click & Collect 

Collect from our Castle Mills Studio in Edinburgh (next working day)*

FREE

 

*Our shop at Castle Mills is open Wednesday-Sunday, 10am-6pm.

**If the dimensions of the print you are after are below 40cm in height or width please get in touch to discuss alternative postage options.

 

International shipments will be sent accompanied by a customs declaration. The recipient is responsible for any customs charges to be paid in the destination country.

  • CLICK & COLLECT For our local customers we offer a free Click & Collect service from our Castle Mills Shop:...
    CLICK & COLLECT

    For our local customers we offer a free Click & Collect service from our Castle Mills Shop:

     

    Edinburgh Printmakers, Castle Mills, 1 Dundee Street, Edinburgh, EH3 9FP (View on a map)

     

    Collection is available during opening hours Wednesday-Sunday 10am-6pm.

      

    Orders placed before 2pm will be ready for collection the following working day. For example, an order placed on Wednesday before 2pm would be ready to collect on Thursday. An order placed on Sunday before 2pm would be ready to collect the following Wednesday.

     

    PACKAGING OF PRODUCTS

    All our products are packaged by our specially trained sales team to ensure safe delivery. Medium and larger sized prints are rolled in a wide diameter tube, and smaller prints are wrapped between reinforced card. All packaging materials are of archive quality and are acid free.

     

  • RETURNS We want you to be completely happy with your purchase. If for any reason you are not satisfied with...
    RETURNS

    We want you to be completely happy with your purchase. If for any reason you are not satisfied with your order you may return it to us within 28 days of receipt of delivery.

    Items must be returned in their original condition and shipped in suitable protective packaging. Return postage charges are at the expense of the customer unless the item is faulty.

    Please note that we are not liable for any loss or damage to returned items in transit and as such we recommend that you return items through a recorded delivery service. If returned items are lost or damaged in transit we reserve the right to deduct this from any refund payment due to you, the customer.

     

    FAULTY OR DAMAGED ITEMS

    If you believe there is a fault with your item you should notify us immediately and a member of our sales team will investigate the damage. If a damaged work is returned to us without prior notice we cannot guarantee any refund until the damage has been investigated.

    Where a genuine fault is found we will ask you to return the item to us. If we are unable to provide a suitable repair or replacement you will receive a full refund.

    Due to the handmade nature of our prints slight colour variations may occur. Minor colour variations will not warrant the product to be classed as faulty.

    Please note that we are not liable for any loss or damage to returned items in transit and as such we recommend that you return items through a recorded delivery service.

     

  • CONTACT US
    If you have any queries regarding online orders please contact info@edinburghprintmakers.co.uk. We will respond to enquiries as soon as possible.